Terms of Service

1. Definitions

In these Terms, the following capitalised terms have the meanings given below:

• “Platform” means the Urbanno software-as-a-service platform, including the admin back-office, the 3D scene editor, the Camera Calibrator tool, APIs, dashboards, and all related technology.
• “Services” means the Platform and all hosting, rendering, and related services Urbanno makes available under these Terms.
• “Client” or “Developer” means the real estate developer, or the marketing or sales agency acting on a developer’s behalf, that registers for or uses the Services, together with its authorised personnel.
• “Buyer” or “Visitor” means an end user or prospective property buyer who views a published Experience. Urbanno has no relationship with, and does not identify, individual Buyers.
• “Project” means a Client’s configured set of phases, unit inventory, 3D Views, image sequences, sequence configs, and related content within the Platform.
• “Experience” or “Viewer Deployment” means the public-facing, read-only 3D viewer build that the Platform compiles from a Project and that is made available to Buyers (whether hosted by Urbanno or embedded by the Client).
• “Client Content” means content uploaded, input, or supplied by the Client, including image sequences, sequence configs, 3D scene files, unit data, pricing, availability, floor plans, PDFs, logos, branding, and copy.
• “Subscription” means the Client’s plan for access to the Services, either the free Free Plan or the paid Early Access Plan, as described in Section 5.
• “Analytics Data” means the interaction data collected from an Experience, as described in our Privacy Policy.

2. Acceptance and Electronic Acceptance

By clicking to accept, completing registration, or accessing or using the Services, you agree to be bound by these Terms. You agree that electronic acceptance constitutes a valid and binding acceptance with the same legal effect as a handwritten signature, in accordance with Québec’s Act to establish a legal framework for information technology (CQLR, c. C-1.1) and equivalent electronic-transactions legislation in other applicable jurisdictions. You waive any objection to enforceability based solely on the electronic form of acceptance.

These Terms are versioned and dated. We retain timestamped records of your acceptance, including the version accepted, which are admissible evidence of your agreement.

If you accept these Terms on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and “you” refers to that entity.

Express wish — English language. The parties have expressly requested that these Terms and all related documents be drawn up in English. Les parties ont expressément demandé que cette convention et tous les documents qui s’y rattachent soient rédigés en anglais. By accepting these Terms, you confirm that this is your express wish.

3. Eligibility

The Services are available to anyone aged 18 or over who has the legal capacity to enter into a binding contract. This includes real estate developers, marketing and sales agencies, and any other individual or business with a legitimate interest in deploying real estate experiences.

4. Account and Security

You must provide accurate, current, and complete registration information and keep it up to date. Accounts are authenticated through our identity provider (Supabase Auth). You are responsible for safeguarding your account credentials and for all activity occurring under your account, and you must notify us promptly at contact@interactivoo.com of any suspected unauthorized access.

You are responsible for the acts and omissions of your authorised personnel and any third party you permit to access your account. We may suspend or restrict access where we reasonably believe an account is compromised or used in breach of these Terms.

5. Description of the Services

5.1 The Services allow you to upload Client Content and configure Projects, 3D Views, and unit inventories through the admin back-office, and to publish an Experience that Buyers can browse without creating an account.

5.2 Free Plan. Access to the Platform with usage limits as described on the Platform. The Free Plan does not include the ability to publish or deploy Experiences; Buyer interaction analytics are therefore not available under this plan. We may adjust these limits at our discretion and will provide reasonable notice of any material reduction.

5.3 Early Access Plan (paid). Access to the Platform with expanded limits and priority support, billed through Stripe on a monthly recurring basis at the price published on the Platform at the time of subscription. You may cancel at any time and access will continue through the end of the paid billing period. Pricing, billing interval, and cancellation terms are displayed at checkout and incorporated into these Terms by reference. No fee is charged without your affirmative consent at the time of purchase.

The Early Access Plan is a time-limited promotional plan designed for early adopters who support the Urbanno platform during its active development phase. The Early Access pricing reflects the platform’s current stage and is subject to change as the platform matures. We do not guarantee that the Early Access Plan price will be maintained when the plan structure is revised or replaced. When such a revision occurs, we will contact Early Access Plan subscribers in advance of any change. As recognition of their early-adopter contribution, subscribers who are active at the time of a plan transition will be eligible for a discount on the then-applicable plan; however, the specific discount percentage is not guaranteed and will be determined at the time of the transition. Subscribing to the Early Access Plan does not constitute a guarantee of any specific future price, plan structure, or discount amount.

5.4 The Services are a software and hosting tool only. We are not a real estate broker, agent, dealer, listing or advertising agency, escrow agent, or a party to any sale, reservation, or transaction between a Client and a Buyer.

5.5 We may modify, add, or remove features at our discretion and will not materially reduce the core functionality of either plan without reasonable notice.

5.6 Right to suspend or delete Projects. We may, at our discretion and with reasonable advance notice where practicable (or without notice in cases of abuse, fraud, or security risk), suspend, disable, or permanently delete any Project, Experience, or Client Content. We strongly encourage Clients to maintain their own backups of all Client Content. To the maximum extent permitted by applicable law, and subject to the carve-outs in Section 16 (Limitation of Liability), Urbanno is not liable for any loss of Client Content, Projects, or Experiences arising from any action taken under this Section.

6. Ownership, Licence, and Rights on Termination

This Section is fundamental to these Terms. Please read it carefully.

6.1 Urbanno ownership. As between the parties, Interactivoo Inc. and its licensors exclusively own all right, title, and interest in the Platform, including its software, source code, and APIs; the 3D scene editor and Camera Calibrator tool; the viewer-build technology; the hosting infrastructure; and the “Urbanno” name, logo, and marks. All rights not expressly granted to you are reserved.

6.2 Limited, revocable licence. Subject to your compliance with these Terms and your Subscription being active and (if applicable) paid, Urbanno grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform and to have your Experience hosted, solely while your Subscription remains active. This is a service grant; it does not constitute a sale and conveys no ownership of the Platform or of any compiled Experience.

6.3 No ownership of the compiled Experience. You acknowledge that you acquire no ownership of, and no right to demand transfer of, the compiled viewer build or Experience generated by the Platform. Your ownership is limited to your own Client Content, as set out in Section 7.

6.4 Effect of termination. On expiry, cancellation, suspension, or termination of your Subscription: (a) the licence in Section 6.2 ends; (b) Urbanno may take down or disable the Experience(s) associated with your account; and (c) you acquire no ownership of, and have no right to receive or demand transfer of, the compiled Experience.

6.5 Data export. Where practicable, we will give Clients reasonable advance notice before permanently deleting a Project so that they may retrieve their own Client Content. Urbanno is under no obligation to maintain backups and provides no guarantee of data recovery. Any export covers raw Client Content only and does not include the compiled Experience or viewer build.

6.6 Trademarks and attribution. We may display “Powered by Urbanno” (or similar attribution) on Experiences published under the Free Plan. Clients on the Early Access Plan may request removal of this attribution by contacting contact@interactivoo.com. Subject to your opt-out by notice to contact@interactivoo.com, we may identify you as a customer and use your name and logo in our customer lists and marketing.

7. Client Content and Licence to Urbanno

7.1 You retain all ownership of your Client Content. We claim no ownership of your logos, unit data, prices, photographs, or copy.

7.2 You grant Urbanno a worldwide, non-exclusive, royalty-free, sublicensable licence (to our hosting and infrastructure sub-processors) to host, store, reproduce, compress, transcode, compile into an Experience, and publicly display your Client Content, solely as needed to operate, secure, and provide the Services. This licence ends when the relevant Client Content is deleted or your account is closed, subject to routine backup-rotation cycles.

7.3 You are solely responsible for your Client Content, including its accuracy, legality, and your right to use it, and you represent that you hold all rights necessary to upload it and to grant the licence in Section 7.2.

7.4 Feedback. If you give us suggestions, ideas, or feedback about the Services, you assign to Urbanno all right, title, and interest in that feedback, and we may use it freely for any purpose without compensation.

8. Restrictions

You must not, and must not permit any third party to:

• copy, scrape, mirror, frame, or self-host the Platform, the scene editor, the rendering engine, or any compiled Experience, except as expressly permitted;
• reverse-engineer, decompile, or disassemble the Platform, except to the extent this restriction is prohibited by applicable law;
• use the Platform or any Experience to build, train, or operate a competing product or service;
• remove or alter any proprietary notice or “Powered by Urbanno” attribution, except as permitted under Section 6.6; or
• circumvent or attempt to defeat any usage limit, access control, or security measure.

9. Fees and Payment

9.1 Free Plan. The Free Plan is free of charge. No payment information is required to register.

9.2 Early Access Plan. The Early Access Plan is a paid monthly subscription billed through Stripe at the price displayed at checkout. By subscribing, you authorise Interactivoo Inc. to charge the payment method you provide on a recurring monthly basis until you cancel. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period with no further charges. Urbanno never receives or stores your full card number; payment processing is handled entirely by Stripe.

9.3 Refund Policy. If you subscribe to the Early Access Plan and are not satisfied with the Services, you may request a full refund within 15 days of your first payment by contacting us at contact@interactivoo.com. This refund right applies exclusively to the first payment of your first subscription and may be exercised only once per user account; it does not apply to subsequent renewal charges or to re-subscriptions following a prior cancellation. After this period, payments are non-refundable and cancellation takes effect at the end of the current billing period. If the Services are unavailable for more than 48 consecutive hours due to causes directly within our control, you may request a pro-rata credit calculated as the daily rate of your subscription fee multiplied by the number of days affected. This credit will be applied to your next billing cycle. Service interruptions caused by third-party providers including but not limited to Cloudflare, Supabase, or Stripe or by events described in Section 19 (Force Majeure) do not qualify for this credit.

9.4 Price changes. We will give you at least thirty (30) days’ advance notice of any price change. Your continued use of the Early Access Plan after the new price takes effect constitutes acceptance of the new price.

10. Suspension and Termination

10.1 Termination by you. You may stop using the Services and delete your account at any time. Early Access Plan subscribers must cancel their subscription through account settings before closing their account to avoid further charges.

10.2 Termination by us — ordinary breach. Except as set out in Section 10.3, we may suspend or terminate your access for an ordinary, curable breach of these Terms only after giving you notice and a cure period of at least fourteen (14) days.

10.3 Immediate suspension — egregious breach. We may suspend or terminate your access immediately, without prior notice, where you violate the Acceptable Use Policy (Section 11) in a serious way, upload illegal, infringing, or fraudulent content, or create a security, legal, or operational risk.

10.4 Effect of termination. Section 6.4 applies, including takedown of the Experience. Except where we provide advance notice, all associated Client Content, Project data, and Analytics Data will be permanently deleted on termination. Urbanno is under no obligation to maintain backups and provides no guarantee of data recovery.

10.5 Except for the immediate-cut triggers in Section 10.3, we will endeavour to give you reasonable notice before permanently taking a live Experience offline.

Survival. Sections 1, 6, 7.1–7.3, 8, 9, 10.4, 11–16, and 18–22 of these Terms, together with any accrued payment obligations, survive the termination or expiry of these Terms.

11. Acceptable Use, Prohibited Content, and Copyright

11.1 Acceptable Use. You must not use the Services to upload, host, or transmit, or otherwise engage in:

• illegal content or activity, or content that violates applicable law;
• content that infringes any third party’s intellectual property or other rights (including unlicensed renders or photographs);
• fraudulent, deceptive, or misleading listings, including non-existent units, bait pricing, or sham developer identities;
• malware, phishing, or other malicious code;
• scraping, reverse-engineering, overloading, or interfering with the Platform; or
• misuse of any data obtained through the Platform, including unlawful or unsolicited marketing.

11.2 Prohibited Content. In addition to Section 11.1, you must not upload, host, publish, or transmit any content that:

• sexually exploits, endangers, or depicts a minor (child sexual abuse material). We enforce a zero-tolerance policy: such content is removed immediately upon detection or report, the responsible account is permanently terminated, and we report it to the competent authorities and organizations as required by applicable law;
• incites hatred, harassment, or violence against a person or group, or promotes or glorifies terrorism or violent extremism;
• is excessively violent, graphic, or gratuitously disturbing, including cruelty to animals, or depicts sexual violence, incest, or bestiality;
• deceptively impersonates another person, brand, or organization; or
• is otherwise illegal or facilitates illegal activity under applicable law.

We have no general obligation to monitor or pre-screen content. We may, and in the cases described in Section 11.2 will, remove content and suspend or permanently terminate the responsible account without prior notice, in accordance with Section 10.3. To the extent permitted by applicable law, we may preserve, disclose, remove, or block content to comply with law, court orders, or competent-authority requests.

11.3 Copyright complaints (notice and takedown). If you believe Client Content infringes your copyright, send a notice to our designated contact at contact@interactivoo.com. Your notice should identify: (a) the copyrighted work concerned (a representative list suffices where several works are involved); (b) the allegedly infringing material and its location (URL or identifier); (c) your full contact details; (d) a good-faith statement that the use is not authorized by the rights-holder, its agent, or the law; and (e) a statement, under penalty of perjury, that the information is accurate and that you are the rights-holder or authorized to act on its behalf. If a notice does not substantially include these elements, we are not obliged to act on it, but will make reasonable efforts to request the missing information.

11.4 Our response. On receiving a substantially complete notice, we will act expeditiously to remove or disable access to the material, notify the affected Client (with a copy or summary of the notice), and log the complaint for our repeat-infringer policy. We may remove content on a precautionary basis while we assess the matter and are not required to determine the legal merits of a claim before acting.

11.5 Counter-notification. If your content was removed by mistake or misidentification, you may send a counter-notice to the same contact identifying the material and its prior location, a statement under penalty of perjury of your good-faith belief that it was removed in error, your contact details, and your consent to the jurisdiction of the competent courts. We will forward it to the original complainant; if they do not notify us within ten (10) business days that they have initiated legal action seeking a court order against you, we may restore the material at our discretion.

11.6 Repeat infringers. We will, in appropriate circumstances and at our discretion, terminate the accounts of repeat infringers — for example, a user subject to two (2) or more valid, uncontested infringement notices within twelve (12) months, a user subject to a judicial finding of infringement, or a user who shows a pattern of disregard for the intellectual-property rights of others.

11.7 Abusive claims. Anyone who knowingly makes a material misrepresentation in a notice or counter-notice may be liable for the resulting damages, including costs and legal fees.

11.8 Reporting. To report content that violates this Section, contact contact@interactivoo.com. We review each report and take the measures we consider appropriate, including removal of the content and, in cases of serious or repeated violations, suspension or termination of the responsible account.

12. Client Real Estate Compliance

You are solely responsible for the legality, accuracy, and currency of your listings, prices, availability, specifications, renders, and advertising. You represent that you (and your agents) hold all licences and permits required for your listings and advertising in the jurisdictions where you operate, that you are the named advertiser of record, and that your content is accurate and not misleading. We may, but are not obliged to, remove or disable any listing we reasonably believe is non-compliant. A private warranty under these Terms does not bind any regulator; you remain solely responsible to regulators and to Buyers for your compliance, and you indemnify us under Section 17.

13. Buyer Relationship and Disclaimers

Urbanno does not sell, share, or exploit Buyer interaction data or Analytics Data for any purpose other than making it available exclusively to you as the Client to whom it relates. Analytics Data is never shared with third parties for advertising or commercial purposes independent of the Services. Notwithstanding the foregoing, Interactivoo Inc. may, with the Client’s prior consent, use screenshots, visuals, or aggregated and anonymised Analytics Data from a Client’s Experience solely for the purpose of demonstrating or promoting the Urbanno platform — for example, in social media posts, case studies, or product demonstrations. The Client may withdraw this consent at any time by notifying us at contact@interactivoo.com.

14. Data Protection

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. We use a privacy-focused analytics tool to collect interaction data from Buyers browsing your published Experience, only after the Buyer has affirmatively accepted a cookie consent banner. Because that data may constitute pseudonymous personal data under applicable law, you, as the Client, are the controller of that Buyer interaction data, and Urbanno acts only as your processor under our Data Processing Addendum.

You are responsible for ensuring that any personal information contained in your Client Content or collected through your Experience is handled in accordance with applicable privacy law in your jurisdiction. You agree not to use the Services in a way that would cause Interactivoo Inc. to violate applicable privacy law.

15. Warranty Disclaimer

Nothing in this Section excludes or limits any warranty or liability that cannot lawfully be excluded or limited under applicable law, including Québec’s Consumer Protection Act where it applies. You acknowledge that these warranty and liability provisions are presented prominently, that you have had the opportunity to read them, and that you accept them as a reasonable allocation of risk.

16. Limitation of Liability

These exclusions and this cap apply per Client and per incident and do not apply to: (a) your indemnification obligations under Section 17; (b) your infringement or misuse of Urbanno’s intellectual property; (c) either party’s fraud, gross negligence, or wilful misconduct; or (d) liability that cannot lawfully be excluded or limited under applicable law. The exclusion in Section 5.6 (suspension or deletion of Projects) applies in addition to, and is not narrowed by, this Section.

17. Indemnification

You will defend and hold harmless Interactivoo Inc. and its personnel from claims brought by third parties arising directly from: (a) Client Content that infringes a third party’s intellectual property rights; (b) listings that are fraudulent or illegal under applicable law; or (c) your wilful misconduct or gross negligence in connection with the Services.

18. Changes to These Terms

We may update these Terms from time to time. Each version is dated and version-stamped. For material changes — including changes to pricing or plan structure — we will give reasonable advance notice by email or in-product notice before the change takes effect, and, where required by applicable law, will seek your affirmative consent. Your continued use of the Services after the effective date of a non-material update constitutes acceptance of the updated Terms; if you do not agree to a material change, you must stop using the Services before it takes effect.

19. Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disaster, war, civil unrest, government action, epidemic or pandemic, or internet, hosting, or telecommunications failures. Payment obligations are not excused by this Section.

20. Governing Law and Disputes

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The courts of the judicial district of Montréal, Québec, have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to any mandatory rule of applicable law that grants jurisdiction elsewhere to a consumer or to a party entitled to mandatory protection in its own jurisdiction.

22. General

22.1 Entire agreement. These Terms, together with our Privacy Policy and any plan-specific terms, are the entire agreement between the parties on their subject matter and supersede all prior understandings.

22.2 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions stay in effect.

22.3 Waiver. A failure or delay in enforcing any provision is not a waiver.

22.4 No partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

22.5 Assignment. We may assign or transfer these Terms in connection with a reorganisation, financing, or sale of business or assets. You may not assign or transfer these Terms without our prior written consent. Any prohibited assignment is void.

22.6 Notices. We may give notices to you by email to your account address or by in-product notice. You must give notices to us in writing to contact@interactivoo.com. Notices are deemed received when sent by email (absent a bounce).

22.7 Language. As a business established in Québec, Interactivoo Inc. may be required to make a French-language version of these Terms available for clients carrying on commercial activity in Québec under the Charter of the French Language (CQLR, c. C-11). Where both versions exist and conflict, the version required by applicable mandatory law will prevail for that jurisdiction; otherwise the English version prevails.